[ Ouwens Casserly Kangaroo Island - payment/deposit/refund policy as it relates to properties booked though OUWENS CASSERLY KANGAROO ISLAND
CANCELLATION CONDITIONS UPDATE
As you are aware, we are all facing very challenging times as the Coronavirus Pandemic develops worldwide. We understand the need to find a balance to assist our customers with flexible changes or refunds and being able to trade through this current crisis, following on from the devastating fires here on Kangaroo Island.. For this reason, we have revised our standard cancellation policy as follows:
2, Should you wish to CANCEL your booking, our REVISED cancellation policy is :-
Any cancellation of reservations made by the guest/client must be provided in writing to Ouwens Casserly Kangaroo Island on firstname.lastname@example.org and is subject to the below cancellation fees.
If a cancellation is received for a booking 31 days or more before the arrival date, Ouwens Casserly Kangaroo Island will retain 10% of the total monies paid.
If a cancellation is received 30 -16 days before the arrival date, 50% of the total booking amount is payable.
If a cancellation is received between 15 - 0 days before the arrival date, 75% of the total booking amount is payable.
No refund is provided should the client wish to depart the property earlier than the number of nights pre paid for that property.
We do hope you understand the very challenging position we are facing with the need to find a balance between managing refunds and cancellations against ensuring our business can remain operational so we can trade through this crisis.
We consider the above to be fair and reasonable considering the circumstances.
An accommodation booking must be confirmed within1 working day together with a NON REFUNDABLE deposit equal to the first night’s stay, with the balance payable 4 weeks before arrival. The booking to be confirmed with the full amount if arriving within 4 weeks at the time of booking.
Ouwens Casserly Kangaroo Island reminds guests to pay the balance at 30 days, then 20 days and finally 10 days before the stay. Cancellation by Club KI then occurs on day 9 should payment not be received and the guest forfeits the deposit paid. The normal Club KI fee applies on any monies received. Whilst we will endeavour to rebook the property ouwens Casseerly Kangaroo Island cannot be held accountable should this not eventuate.
Late Check outs. Check in is after 2 pm and check out by 10 am on day of departure. In some cases late check outs may be possible, depending on individual property owners and circumstances. TO ARRANGE A LATE CHECK OUT CONTACT THE OWNER OF THE PROPERTY DIRECT. Owner phone number/s will be given at the time of paying for your selected property.
Changes to bookings - accommodation, KI Sealink ferry and packages comprising accommodation and ferry.
Changes made to accommodation bookings after a booking has been confirmed with a deposit and/or balance will incur a change to booking fee of $10. Changes made to KI Seallink ferry bookings will incur a change to ferry booking fee of $10. Changes made to packages comprising accommodation and ferry bookings will incur a booking fee of $20.
Ouwens Casserly Kangaroo Island owners are experienced real estate agents and consultants. The managing director Alex Ouwens (Ouwens Casserly, Adelaide) is a licensed real estate manager, auctioneer and agent. Rental Property Manager, Anne Hamlyn, brings to the business many years knowledge and expertise in the tourism industry on Kangaroo Island.
Ouwens Casserly Kangaroo Island's booking conditions and legality information to clients of Ouwens Casserly Kangaroo Island include, but are not limite,d to the following:-
“We, Ouwens Casserly Kangaroo Island, act as booking agent for the accommodation properties listed with ouwens Casserly Kangaroo Island only, making booking contracts between you and the owner of the property you have requested. Ouwens Casserly Kangaroo Island, its agents or staff shall not be liable for any damages, injury, loss or delay howsoever caused at the accommodation, in transit or at the property, or any related activity. The information provided to you has been done so in good faith and it is assumed to be correct at the time of your reservation. Any complaints should be made in writing to Ouwens Casserly Kangaroo Island and will be forwarded to the accommodation provider for consideration. No responsibility will be accepted for complaints received more than 14 days after the event. Neither Ouwens Casserly Kangaroo Island nor its employees or agents are responsible for the actions, defaults, or negligence of any accommodation provider. Any dispute between the owner and client must be settled directly with the owner, for whose actions we can accept no responsibility.
Rental rates: Whilst Ouwens Casserly Kangaroo Island works closely with property owners in ensuring tariffs are correct and/or up to date on our web site, these can be changed subject to alteration, at times without notice. In this case increases requested by property owners are subject to the conditions of the provider and no responsibility will be accepted by Ouwens Casserly Kangaroo Island for unforseen omissions or additional costs incurred, nor for misrepresentation.
Ouwens Casserly Kangaroo Island reserves the right to refuse any booking and for an owner of a property to cancel any booking already made if the property becomes, for reasons beyond the owner’s control, unavailable. In such case, a full refund of any monies will be made, and neither Ouwens Casserly Kangaroo Island nor the owners shall be under any other liability.
Occupancy. Your reservation will permit only you and the members of your party, as advised at the time of booking, to occupy the property for holiday purposes only.
Check in time – after 2.00 pm on the day of arrival. We ask that you do not arrive any earlier.
Check out time – 10.00 am. This ensures adequate time to prepare the property for the next tenants.
Keys – Arrangements for key collection will be advised following payment of the deposit.
Cleaning – you are required to vacate the property in a clean and tidy condition. The owner reserves the right to charge an additional fee, if required, should the property not be left in a clean and tidy condition.
Damage – please report any damage or breakage to the owner or Ouwens Casserly Kangaroo Island. If deemed culpable then the tenant may be responsible for replacement or repairs.
Smoking – all self catering property owners request that you DO NOT SMOKE INSIDE.
Insurance. Whilst Ouwens Casserly Kangaroo Island has been provided with details of Public Liability Insurance by the owner of the property, neither Ouwens Casserly Kangaroo Island nor the property owner is liable for or holds insurance for rental guests personal property should theft, damage or loss occur. Insurance of personal property is highly recommended.
PETS. Unless specifically shown in Ouwens Casserly Kangaroo Island's marketing (including Web Site) under no circumstances are pets allowed at the property. Owners will have the right to ask clients to leave if this request is ignored. A third of Kangaroo Island is under the care and control of National Parks & Wildlife Service and pets are not allowed into any of the reserves and parks, including being left in a vehicle.
Please use water sparingly during your visit as many properties rely on rainwater.
We thank you for your assistance and co-operation in caring for the property of your choice”.
THIRD PARTY WEB SITE PROVIDERS Some property owners allow their property to be promoted and sold through other web sites via Ouwens Casserly Kangaroo Island , for example but not limited to STAYZ, HOLIDAY LETTING, TRIP ADVISOR, AIR BnB. These web providers set their own commissions and/or booking fees which may be added by them to a booking and cannot be changed or altered by the owner or Ouwens Casserly Kangaroo Island at the time a client confirms a booking with a deposit/and or balance or full payment.
SEALINK FERRY - when we have made a booking on the KI Sealink ferry on behalf of an accommodation guest, Ouwens Casserly Kangaroo Island will forward with the guests Travel Itinerary a copy of Sealink's cancellation and other policy information, together with information for Australian Citizens who may choose to take out Travel Insurance. Travel insurance is highly recommended]